Delivery and Returns


Delivery Charges

UK Delivery
Fedex: FREE

Rest of World
Fedex: £20 Please Call us on +44 (0) 20 85057745 or email sales@bhavna.com

The above charges are indicative. Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries

Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

 


See Terms and Conditions Section 8-11

8. Delivery


We attempt to dispatch all orders within 48 hours Monday to Friday. Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. Delivery charges
Delivery charges will be added to your order where applicable.

9. Delivery charges

Delivery charges will be added to your order where applicable. Please see Delivery and Returns.


10. Returns and Exchanges Policy

We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unworn and unused within 14 days of the date of dispatch. The date the items were dispatched to you by us will be detailed in the documentation with your order.

All items which you wish to return must be returned in their original packaging with their labels intact.

You may either exchange the item for something else, subject to stock availability or receive a full refund of the price paid (excluding any delivery charges). The refund can only be made to the card used when paying for the order. We will email you as soon as practicable once we have received the goods back from you. Additionally, we will place a credit to the credit/debit card used to purchase the goods normally within 14 days of receipt of the goods by us. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.



11. Returns Procedure
When returning goods, please include the reason for the return as this is important information for us. Please wrap your parcel securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using the Post Office and use recorded insured delivery.
Please return your parcel to: Uphaar Ltd., 30 Monkhams Drive, IG8 0LJ, UK.
In any event damaged, worn, used items will not be refunded or exchanged.