The website found under the URL Bhavna.com is operated by Uphaar Ltd. The references to “we” and “us” and “our” shall be deemed to be references to Uphaar Ltd, references to “you” and “our” to be references to a person placing an order via this website.
If you have any questions regarding the website or these terms and conditions, you can contact us at:Bhavna.com
30 Monkhams Drive
London, IG8, UK.
Tel: +44 208 505 7745
Reg No: 05302584
Vat No: 106348040
3. Order acceptance
All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.
Orders may only be placed by individual customers and corporations purchasing goods other than for resale. (Wholesale customers should contact us direct at the above address.)
After you have placed the order with us, we will send you an order acknowledgement by email with your order number and details of the product you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the said goods are available and these goods have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds.
4. Order placement
You may browse our website without registering but when you place first order you can choose to do so as a guest or by registering with us. If you decide to register you will need to complete certain fields on an order form. Your username will be the email address you give us. In doing so you give us a commitment that you are authorised to use the address in question. You will also be asked to input a password.
You should not disclose or transfer your password to any other person. You must notify us immediately if you become aware of any unauthorised use of your password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website.
Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase products.
We reserve the right to change at any time and without any previous notice the items offered on our website.
If products shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you such products.
It is vitally important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us and it is strongly advised that this is by recorded delivery.
5. Telephone Sales
We currently do not provide telephone sales.
6. Descriptions and Product Information
We try to ensure all our products are described accurately. Please note a great deal of effort is taken to maintain the exact colours of the products though some may vary slightly in colour. Products may vary slightly from the pictures shown in marketing and the website due to lighting conditions and camera/monitor settings. Therefore we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product. Due to the unique hand finished weaving process minor imperfections may appear in the products. If you have any questions about the products please contact us.
Uphaar warrants that the goods that you buy will at the time of delivery to you correspond to the description given by Uphaar. Except where you buy as a consumer (as defined in Section 12 Unfair Contract Terms Act 1977) all other warranties, conditions and terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute or common law or otherwise are excluded. No statement description information warranty condition or recommendation contained in any catalogue list or similar shall be construed to enlarge, vary or override in any way the terms of this clause.
All prices on the website are quoted in pounds sterling (£). Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries. We may change the prices on the website at any time and without any notice. We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.
You confirm that you are authorised to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. Furthermore we will not be liable for any delay or non delivery. We are not obliged to inform you of the reason for the refusal. We have no responsibility for your bank or card issuer charging you as a result of our processing of your credit /debit card payment in accordance with your order.
We attempt to dispatch all orders within 48 hours Monday to Friday. Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
9. Delivery charges
Delivery charges will be added to your order where applicable.
Please see Delivery and Returns.
10. Returns and Exchanges Policy
14 day returns guarantee We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unworn and unused within 14 days of the date of dispatch. The date the items were dispatched to you by us will be detailed in the documentation with your order.
All items which you wish to return must be returned in their original packaging with their labels intact.
You may either exchange the item for something else, subject to stock availability or receive a full refund of the price paid (excluding any delivery charges). The refund can only be made to the card used when paying for the order. We will email you as soon as practicable once we have received the goods back from you. Additionally, we will place a credit to the credit/debit card used to purchase the goods normally within 14 days of receipt of the goods by us. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.
11. Returns Procedure
When returning goods, please include the reason for the return as this is important information for us.
a. Include a copy of the email receipt.
b. Please wrap your parcel securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us.
c. Obtain proof of posting, it is recommended that recorded insured delivery is used.
d. In any event damaged, worn, used items will not be refunded or exchanged.Please return your parcel to:
30 Monkhams Drive
London, IG8, UK.
12. Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 you have a right to cancel orders for items purchased from our website within a statutory cooling -off period. This is normally 7 working days from the day after the date on which the item in question was delivered. To cancel your order, please provide us with notice either by letter, fax or email, in each case within the statutory cooling off period and giving details of the items ordered and (where appropriate) their delivery date. If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above to the following address. Please note you will be responsible for the costs of returning the items to us.
13. Delivery, Title and Risk
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.) Title of the products will be transferred to you on delivery. Once a product has been received by you, all risk of damage to or loss of the product will pass to you.
14. Trademarks, Copyright, Intellectual Property
Bhavna is a registered trade mark and remains the exclusive property of Uphaar Ltd. The trademark is protected by International and UK Copyright and other Intellectual Property laws. All material and photographs on the website are for the exclusive for the use of Uphaar Ltd only. If you wish to use any of our images please contact us.